I want you to be completely satisfied with your purchase, if for any reason you aren’t happy with your jewelry I am happy to accept returns for any unworn pieces within 7 days of purchase or delivery.

We are happy to repair your piece at any time. Standard shipping rates may apply. Depending on the repair, a small fee may be required and may take up to 2 weeks to process. If your piece is in need of any of the following repairs within the first 3 months of purchase/delivery let me know and I will fix it for free: length or size, broken chain, or quality issue.

Request returns, exchanges, or repairs HERE.

So, you lost one of your earrings...no worries, these things happen and we're happy to make you a replacement. We will need to receive its remaining half to make as close a match as possible. This is because each piece is completely hand formed making it possible for small variances in each finished product. I want to make sure you receive a replacement that you are happy with. You will be responsible for shipping costs and half of the total price of the pair.

Request an earring replacement HERE.

Local pickup is not offered outside of our holiday market season (November - December).

Orders generally take between 1 - 7 business days to ship.

Our jewelry is made using the highest quality gold-filled and sterling silver materials. These metals are tarnish resistant or tarnish reversible, they are hypoallergenic for most, and will not turn your skin green.

Gold-filled jewelry offers the luxurious look and feel of solid gold at a more accessible price. Composed of a thick layer of 14K gold mechanically bonded to a base metal core (typically brass), gold-filled pieces are designed to last for years when properly cared for. Unlike gold plating, the gold layer in gold-filled jewelry is significantly thicker, ensuring it won't wear away easily.

Sterling silver is an alloy made of 92.5% pure silver and 7.5% other metals (usually copper) to enhance its strength. Its brilliant shine and versatility make it a timeless choice for minimal and statement designs alike.

To preserve the beauty and longevity of your jewelry, follow these simple care tips:

Gold Filled and Sterling Silver:

• Store in a dry place away from direct sunlight and humidity.
• Use a soft, lint-free cloth to gently clean your pieces after wearing.
• Avoid exposure to harsh chemicals like perfume, chlorine, and cleaning products.

Gemstones:

• Wipe with a soft, damp cloth to remove dirt and oils.
• Do not submerge in water for long periods of time (avoid swimming and showering in your gemstone pieces.)
• Keep away from abrasive surfaces to avoid scratching.

Please keep in mind that Points Jewelry, although durable and made with high quality materials, is delicate jewelry. While it is built to last, it may not withstand rough handling or improper care. Practicing the simple care tips above can help to preserve your pieces for years to come!

We strive to apply sustainable practices to all facets of our business. Points Jewelry is a small batch jewelry brand meaning, I hand-make most of my pieces to order rather than having excessive stock - because of this approach I rarely waste any materials. I have also tailored our packaging and shipping materials to be 100% sustainable. This means every component used to package and ship Points Jewelry is either recycled, recyclable, compostable, or reusable.

While we don’t offer “Custom” orders, here are a list of customizations we can usually make to our original designs:

Length Customizations - We can make the length/size of necklaces, bracelets, anklets, and some rings smaller or larger depending on your needs.

Size Customizations - In some cases, we will also consider making “mini” or “large” versions of earrings/pendants we offer, if the design allows. (i.e. Hammered Hoops in a larger diameter or the Madonna Necklace with a larger pendant)

Material Customizations - If a piece is only listed in gold filled, it can usually be made in sterling silver upon request.

Note: We will not consider customizations to any designs that are not our own. We will not consider custom work that is not in line with our brand's creative vision. Each customization request is considered on a case by case basis, our ability to grant these requests is subject to change. Thanks for understanding!

Request a customization HERE.

Shop Points Jewelry wholesale through Faire.